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HelpBox 3.6
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Layton Technology Inc |
| HelpBox is a 100% web based helpdesk solution that assists in managing all incoming service requests and support calls. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is fully configurable and customisable that uses "drag n drop" technology for easy design. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $695.00 US
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Size: 62300 K
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Released: Apr 12, 2007 |
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Download:
http://www.laytontechnology.com/pub/trial/hbtrial.zip
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Keywords: Help desk software, web based help desk, helpdesk |
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Trouble Ticket Tracker 2.0
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TLI Software |
| Trouble Ticket Tracker is an enterprise software system that tracks and manages support issues. A Web-based help desk solution for e-business support management |
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Platform: Windows, Linux |
Business
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Type: Commercial |
Cost: $750.00 US
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Size: 195 K
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Released: Mar 24, 2009 |
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Download:
http://www.tlisoftware.com/Trouble-Ticket-Tracker.php
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Keywords: Help desk software, trouble ticket tracker, issue ticket tracker, trouble ticket sofware |
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Software Planner 4
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Pragmatic Software Co., Inc. |
| Software Planner helps you to improve the quality of your software releases and decrease software maintenance costs by providing you with tools for managing all phases of the software lifecycle. It includes the ability to track functional specifications, project deliverables, appointments, to do lists, test cases, and software defects. Also allows your team to collaborate by sharing documents and participating in discussion forums. Web-based. |
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Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC, OpenVMS |
Developer Tools
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Type: Commercial |
Cost: $20.00 US
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Size: 475 K
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Released: May 08, 2003 |
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Download:
ftp://ftp.pragmaticsw.com/downloads/splanner.exe
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Keywords: Help desk software, web help desk software, software testing, configuration management, quality management |
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Defect Tracker 4
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Pragmatic Software Co., Inc. |
| Deliver software solutions to specification, on time and on budget with this powerful change management / configuration management / help desk solution. Tracks functional specifications / test cases / bugs and issues via the web. |
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Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC, OpenVMS |
Developer Tools
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Type: Commercial |
Cost: $20.00 US
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Size: 455 K
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Released: May 08, 2003 |
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Download:
ftp://ftp.pragmaticsw.com/downloads/dtrack.exe
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Keywords: Software development tools, configuration management software, configuration management tools, project planning, change management |
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LBE Web Helpdesk 4.0.118
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Leigh Business Enterprises Ltd. |
| Help Desk designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/2003/XP/Vista operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $950.00 US
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Size: 2304 K
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Released: May 17, 2007 |
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Download:
http://www.lbehelpdesk.com/upgrade/lbeweb.zip
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Keywords: Helpdesk software, support, customer service, customer relations management, call tracking |
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TimeLeft 3.26
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NesterSoft Inc. |
| TimeLeft is skinnable clock, tray clock, countdown, reminder, stopwatch, timer, sticker and time synchronization utility. TimeLeft is attractive, easy to use and highly configurable. Watching seconds ticking away makes some glad event so much closer |
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Platform: Windows |
Desktop Enhancements
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Type: Freeware |
Cost: $0.00 US
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Size: 2019 K
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Released: Apr 02, 2007 |
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Download:
http://www.timeleft.info/download/timeleft.exe
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Keywords: Count down timer, alarm clock program, clock alarm, free computer alarm clock, winamp alarm clock |
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Customer support software - sitewebdesk 7.1
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sitehelpdesk.com |
| Help desk software solutions from sitehelpdesk.com - Designed for any Internal support services, IT service Management or Customer support over the web. Integrated email monitor for two way email tracking in and out of the helpdesk. Provides customer support and account management via your blackberry, PDA or any Internet connection. |
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Platform: Windows |
Web Developer Tools
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Type: Commercial |
Cost: $1.00 US
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Size: 292 K
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Released: Jan 12, 2006 |
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Download:
http://www.sitehelpdesk.com/download/SHD_files/swd_setup.exe
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Keywords: CRM, ITSM, ITIL, customer support, web based |
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ieSupportManager 1.50
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ieComputerSystems Ltd |
| Fully featured Desktop and web based helpdesk software system. Includes web interface, email notifications, email logging, knowledgebase and contract management facilities. Easy to implement and use and very competitively priced. |
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Platform: Windows |
Business
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Type: Demo |
Cost: $1192.00 US
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Size: 14336 K
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Released: Aug 17, 2005 |
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Download:
http://www.iecomputersystems.com/downloads/iesmv1.exe
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Keywords: Software, free download, evaluation, solutions, technical support |
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Boldcenter Operator Client .NET 4.13
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Bravestorm, LLC |
| Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites. |
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Platform: Windows |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 4263 K
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Released: May 24, 2005 |
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Download:
http://www.boldcenter.com/download/boldcenter413.exe
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Keywords: Web log, web logs, hit counter, customer, customers |
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VueChat Express 1.4
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VueCam |
| VueChat Express is a technology which installs a web based Customer Service / Online Help Desk software on your website in a few minutes. The Customer Service software is featured with video/voice chat, Instant Messaging, VoIP and CRM technologies. |
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Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, Mac PPC |
Business
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Type: Shareware |
Cost: $19.00 US
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Size: 3402 K
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Released: May 01, 2005 |
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Download:
http://www.vuechat.com/download/express/vuechat_rep.exe
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Keywords: Help desk, website, video camera, express, online |
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rapidHELP 2.1
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rapidHelp Software |
| This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Customer Tickets
Multitasking support
Integral Absence Manager
Uniform GUI for Administrators and Users
Internet Capability
Automatic Timing
Automatical display of new tickets
Statistics
HTML-Functionality
Drag and Drop
Security |
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Platform: Windows |
Utilities & Drivers
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Type: Demo |
Cost: $0.00 US
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Size: 46080 K
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Released: Jan 10, 2005 |
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Download:
http://www.rapidhelp.net/pad/rapidhelp.exe
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Keywords: Service level, SLA, Service Level Agreement, Web-Connector, Knowledge Base |
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Help Desk for IIS 2.0
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MIS Utilities |
| Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $199.00 US
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Size: 4208 K
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Released: Aug 02, 2006 |
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Download:
http://www.misutilities.com/helpdesk.exe
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Keywords: Web-based help desk, web-based helpdesk, support desk, web-based |
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AccessAble Help Desk Pro Edition 2.55
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Dennis Baggott and Sons |
| A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $499.00 US
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Size: 26935 K
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Released: Dec 31, 2004 |
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Download:
http://www.lnsoftware.com/setup255.zip
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Keywords: Computer inventory, web enabled help desk, support requests |
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Omnistar Help Desk Software Solution 8.1
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Omnistar Interactive |
| Omnistar Help Desk Software is a customer support software solution that allows you to log issues in a web based ticket system, chat with your site?s visitors and create a comprehensive web based knowledgebase. |
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Platform: Windows |
Web Developer Tools
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Type: Commercial |
Cost: $147.00 US
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Size: 4 K
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Released: Jul 09, 2009 |
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Download:
https://www.osisecureweb.com/omnistl/orderform.php
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Keywords: Help Desk Software, Live Chat Software, Customer Service Software |
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Problem Solved 4.6
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Dennis Baggott and Sons |
| Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Multi user ready no extra cost. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $199.00 US
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Size: 6152 K
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Released: Dec 28, 2004 |
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Download:
http://www.lnsoftware.com/setup46.zip
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Keywords: Help Desk, Web enabled help desk, inventory |
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LBE Free Helpdesk 2.5
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Leigh Business Enterprises Ltd. |
| Free multi-user helpdesk system - no timeouts, no tricks!!! This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Customer Details,Prioritize, Flexible Reports. |
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Platform: Windows |
Developer Tools
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Type: Freeware |
Cost: $0.00 US
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Size: 2331 K
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Released: Jan 01, 1999 |
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Download:
http://www.lbehelpdesk.com/upgrade/lbehdw3.zip
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Keywords: Free help desk, free helpdesk, free help desk software, free helpdesk software, free help desk system |
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SupportPortal 3.0
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Escon Information Consulting |
| Online help desk software that allows any business or work group assigns ticket and issues, manage incoming and outgoing e-mails, streamline workflow, provide live chat and site m,build knowledge base, manage access to shared binaries, and deliver newsletters through the single point of access. SupportPortal is support solution which is best suitable for use in internal and external Help Desks, Call Centers, Contact Centers, and Web Portals. |
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Platform: Windows, Unix, Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source, OpenVMS |
Business
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Type: Demo |
Cost: $275.00 US
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Size: 2832 K
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Released: Jan 20, 2009 |
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Download:
http://www.e-supportportal.com/trial/SupportPortal.zip
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Keywords: Service desk |
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ManageEngine ServiceDesk Plus 7.5
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AdventNet Inc |
| ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software whose features include software license tracking, contract mgmt, purchase mgmt & knowledge mgmt functionalities. ITIL ready version is also available |
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Platform: Windows, Linux |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 44032 K
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Released: Nov 12, 2008 |
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Download:
http://www.manageengine.com/products/service-desk/91677414/ManageEngin
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Keywords: Trouble Ticketing, SLA Management, Contract Management, Purchase Order Management, Inventory Management |
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BridgeTrak Help Desk Software 7.0 Build
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Kemma Software |
| Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, email receive. |
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Platform: Windows |
Business
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Type: Demo |
Cost: $995.00 US
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Size: 46207 K
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Released: Sep 12, 2007 |
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Download:
http://www.helpdesksoftware.com/BRIDGE.EXE
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Keywords: Bug, tracking, help, desk, trouble |
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Adventnet ManageEngine ServiceDesk Plus 7.5
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AdventNet Inc |
| ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software whose features include software license tracking, contract mgmt, purchase mgmt & knowledge mgmt functionalities. ITIL ready version is also available |
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Platform: Windows, Linux |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 37002 K
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Released: Nov 28, 2008 |
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Download:
http://download.adventnet.com/products/service-desk/91677414/ManageEng
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Keywords: ITIL help desk, Asset Management |
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Help Desk Authority (formerly BridgeTrak) 8.1 Build
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ScriptLogic Corporation |
| Comprehensive trouble ticket tracking software for IT and/or customer support desks. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/managment, advanced data searches, Active Directory sync, email to ticket conversion. iPhone client too |
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Platform: Windows |
Business
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Type: Demo |
Cost: $995.00 US
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Size: 56832 K
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Released: May 28, 2009 |
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Download:
http://www.scriptlogic.com/link/pl/hda/052909
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Keywords: Ticket |
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