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Querybot Web Knowledgebase/FAQ 1.3 Querybot Systems
Querybot adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. The system will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. Querybot records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service. Querybot Web Knowledgebase/FAQ
Platform: Windows Business
Type: Shareware Cost: $19.95 US Size: 3000 K Released: Dec 14, 2004
Download: http://www.querybot.com/querybot.exe
Keywords: Base, knowledgebase, faq, email, autoresponder
Responsive Knowledgebase 1.01 Responsive Software
RKB is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. When a customer calls in with a problem, you can quickly search the database and locate the solution. Responsive Knowledgebase
Platform: Windows Developer Tools
Type: Demo Cost: $49.00 US Size: 437 K Released: Jul 17, 2002
Download: http://www.ResponsiveSoftware.com/setuprkb.exe
Keywords: Database, helpdesk, supportdesk, support, technical support
ExEntryC's Junior (knowledgebase) v3.6 ExEntryC
A knowledgebase is a place where you can store all kinds of information, your knowledge. Powerful search-, sort- and filter functions must be available, so it is very easy for you to find what you are looking for very fast. Utilities that will guide you to related information (documents, images, sounds, etc) must be available, as well as easy to use import/export functions. ExEntryC's Junior offers you all these functions. ExEntryC's Junior (knowledgebase)
Platform: Windows Utilities & Drivers
Type: Freeware Cost: $0.00 US Size: 6157 K Released: Nov 06, 2002
Download: http://www.exentryc.be/junior.html
Keywords: Information
KnowledgeBase Deluxe 2.5 PrimaSoft PC
KnowledgeBase software for Windows: database management system with ready to use KB database solutions. KnowledgeBase Deluxe
Platform: Windows Business
Type: Shareware Cost: $65.00 US Size: 9500 K Released: Oct 31, 2005
Download: http://www.primasoft.com/deluxe/kb.exe
Keywords: Software, knowledge, knowledge base, issues
Knowledgebase 2008 1 Extreme Ease Software Inc.
Knowledgebase 2008 allows your customers to quickly find solutions to product issues without having to submit support tickets or call your support department. Improve employee and partner productvity by elminating the time wasted searching through separate systems and paper documents. Create a secure, centralized knowledgebase that can be updated at any time from anywhere using a standard browser. Knowledgebase 2008
Platform: Windows Business
Type: Commercial Cost: $299.00 US Size: 15143 K Released: Dec 01, 2008
Download: http://www.extremeease.com/download/helpconsole2008setup.exe
Keywords: Help desk, online help, help system, documentation, user assistance
Jumper 2.0 Jumper Networks
Jumper is a Web2.0 knowledgebase it provides an Intranet portal where user-created data profiles identify quality data resources, user-contributed information adds real-world knowledge about the data, user-created reviews identify the best resources. Jumper
Platform: Windows, Linux, Mac OS X, Mac OS X 10.1, Mac OS X 10.2, Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Java Communications
Type: Freeware Cost: $0.00 US Size: 2881 K Released: Oct 01, 2008
Download: http://downloads.sourceforge.net/jumper/Jumper2.0.1.1.zip
Keywords: Pharma, Healthcare, Life Sciences, Web 2, Health 2
PatchBase 1.6 Softilium Development Group
Your personal software knowledgebase. Organize all your installed software's related info (as example, key codes, install/deinstall notes, patches data, patch-utility, upgrades and mode) into tree-like database with many capabilities: easy explore (like a Explorer), find (by provider, platform or name mask), version control, patch, undo patch, binary patch parse and more. Interface looks like a Windows Explorer. PatchBase
Platform: Windows Utilities & Drivers
Type: Shareware Cost: $19.75 US Size: 572 K Released: Feb 06, 2001
Download: http://www.softilium.com/patchbase/pb.zip
Keywords: Keyinfo, key info, software info, organizer, organize
ieSupportManager 1.50 ieComputerSystems Ltd
Fully featured Desktop and web based helpdesk software system. Includes web interface, email notifications, email logging, knowledgebase and contract management facilities. Easy to implement and use and very competitively priced. ieSupportManager
Platform: Windows Business
Type: Demo Cost: $1192.00 US Size: 14336 K Released: Aug 17, 2005
Download: http://www.iecomputersystems.com/downloads/iesmv1.exe
Keywords: Customer support, multi-lingual, multilingual, MAPI, spanish
KM Navigator 3.1 KMsoft Technologies Ltd
Generate sales leads, qualify leads,build favorites and build powerfull Knowledgebase on topics of your interest from the internet quickly and efficiently.The KM Navigator utilises multiple search engines simultaneously and saves a lot of time and money for the user. The results produced by the KM Navigator are accurate and usefull to drive businesses through competition. KM Navigator
Platform: Windows Business
Type: Shareware Cost: $150.00 US Size: 7383 K Released: Jul 20, 2003
Download: http://www.KM-Vision.com/KMNavigatorVr1.0/KMNSetup.exe
Keywords: Extractor, Sales leads, marketing leads, list, Search solutions
GeneralKB 2.7 Astersoft Co.
Create knowledge base substantiated on any category of documents. An optimal tool for categorizing, processing and finding articles, documents and web pages which allows user to keep documents systemized, to add notes and attachments. GeneralKB
Platform: Windows Business
Type: Shareware Cost: $49.00 US Size: 18752 K Released: Oct 28, 2009
Download: http://generalkb.com/files/generalkb.exe
Keywords: General knowledge, manage information, knowledge software, organize notes, knowledge base software
General Knowledge Base 2.3 Baltsoft
General Knowledge Base is an innovative knowledge management software allowing an easy and effective management of all types of knowledge bases. It is an optimal tool for categorizing and finding articles, documents or data. It allows user to keep documents systemized, to add notes and attachments, capture and store web pages from the web. Easy access to an organization's knowledgebase either on LAN, WAN or Internet is also provided. General Knowledge Base
Platform: Windows Business
Type: Shareware Cost: $99.00 US Size: 13702 K Released: Nov 06, 2006
Download: http://www.baltsoft.com/files/download/gkb23.zip
Keywords: Organize articles, general knowledge base, capture web page, create knowledge base
Lessons Learned Server for Linux 1.0.5 LessonsLearnedServer
A knowledgebase system allowing to store, access, search and explore knowledge within your organization, department or team. Lessons Learned Server for Linux
Platform: Linux Servers
Type: Shareware Cost: $360.00 US Size: 33491 K Released: Oct 03, 2006
Download: http://lessonslearnedserver.com/downloads/lessonslearnedserver_linux_v
Keywords: Simple knowledge management, simple knowledge base, wiki, twiki, myinfo
askSam 6.0 askSam Systems
Organize, search, and manage your information with askSam. askSam is a flexible and powerful way to organize information and create searchable databases from Web pages, Email, PDF files, texts, and Word documents. askSam is the only database designed for both structured and unstructured information. See how easy a database can be - no programming, no complicated query language. askSam puts your information where it belongs... at your fingertips. askSam
Platform: Windows Business
Type: Shareware Cost: $149.95 US Size: 30238 K Released: Apr 14, 2005
Download: http://www.asksam.com/downloads/askSamSetup.exe
Keywords: Research, knowledge management, free-form database, information manager, PIM
TextIndexer 10 AB Utilitys for your PC
TextIndexer is a PIM, Text Editor and Internet Search Utility. TextIndexer uses an intuitive tree interface to allow hierarchical storage of information (text, picture items and other objects). TextIndexer
Platform: Windows Utilities & Drivers
Type: Shareware Cost: $20.00 US Size: 766 K Released: Oct 10, 2006
Download: http://www.ababasoft.com/ti/ti.exe
Keywords: Hierarchicaltexteditor, ideaorganizer, ideas, improvement, indexcardsoftware
TextIndexer 1.0 Serge Mikhailov
TextIndexer is a PIM, Text Editor and Internet Search Utility. TextIndexer uses an intuitive tree interface to allow hierarchical storage of information (text, picture items and other objects). At one time or another, we have all experienced the countless problems of keeping track and sorting of information. TextIndexer will assist you for collecting, organizing, and using large amount of text and Internet information. TextIndexer
Platform: Windows Business
Type: Shareware Cost: $20.00 US Size: 766 K Released: May 25, 2004
Download: http://www.ababasoft.com/prg/ti.exe
Keywords: Knowledgeorganizer, mindintegration, mindintegrator, mindmanager, mindorganizer
rapidHELP 2.1 rapidHelp Software
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. rapidHELP
Platform: Windows Utilities & Drivers
Type: Demo Cost: $0.00 US Size: 46080 K Released: Jan 10, 2005
Download: http://www.rapidhelp.net/pad/rapidhelp.exe
Keywords: Service level, SLA, Service Level Agreement, Web-Connector, pdf
KnowledgeBASE Vortex 2.9 Delphinium Software
Fight the IT Blues. The heart of KnowledgeBASE is a highly searchable and exandable information tree, viewed in outline or audited within a built-in wordprocessor. References to web sites, corporate sites, and network directories may be added at will. Essential documents may be stored right in the project database. Notes may make use of tables and named cells to tabulate out data. Each project is stored in a single file for distribution. KnowledgeBASE Vortex
Platform: Windows Business
Type: Commercial Cost: $49.35 US Size: 1168 K Released: Nov 30, 2004
Download: http://pages.istar.ca/~pgatis/dserver/setupkb.exe
Keywords: Project, retrieval, management, information, organization
Cerberus Helpdesk 2.4.0 WebGroup Media, LLC
Cerberus Helpdesk is a web based email management software created using PHP and MySQL Cerberus Helpdesk
Platform: Windows, Linux Internet
Type: Commercial Cost: $199.00 US Size: 3799 K Released: May 01, 2004
Download: http://www.cerberusweb.com/downloads/download_240_zip/cerberus_helpdes
Keywords: Helpdesk, Email, Management
HelpConsole 2006 1.0 Extreme Ease Software
HelpConsole 2006 is the easiest way to create Help Systems and PDF manuals for your website or to distribute with your software products. Create a 'Help Center' within your existing website that your staff can easily update at anytime from anywhere. Publish online product manuals, product demos, FAQs, knowledgebase articles, PDF manuals, etc. HelpConsole 2006
Platform: Windows Business
Type: Demo Cost: $99.00 US Size: 8207 K Released: Nov 28, 2005
Download: http://www.extremeease.com/download/helpconsolesetup.exe
Keywords: Web help, help authoring, help editor, help tool, help compiler
BridgeTrak Help Desk Software 7.0 Build Kemma Software
Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom and required user fields, knowledgebase, scrolling message bar, query, reports, product/contract tracking, etc BridgeTrak Help Desk Software
Platform: Windows Business
Type: Demo Cost: $995.00 US Size: 46207 K Released: Sep 12, 2007
Download: http://www.helpdesksoftware.com/BRIDGE.EXE
Keywords: Bug, tracking, help desk software, help, desk
Help Desk Authority (formerly BridgeTrak) 8.1 Build ScriptLogic Corporation
Comprehensive trouble ticket tracking software for IT and/or customer support desks. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/managment, advanced data searches, Active Directory sync, email to ticket conversion. iPhone client too Help Desk Authority (formerly BridgeTrak)
Platform: Windows Business
Type: Demo Cost: $995.00 US Size: 56832 K Released: May 28, 2009
Download: http://www.scriptlogic.com/link/pl/hda/052909
ASPPortal 4.0.2 ASPPortal
ASPPortal is a free open source asp portal that includes source code, user can modify use or reuse the asp portal for any projects. The portal includes news,download, photos and a knowledgebase module. ASPPortal
Platform: Windows Developer Tools
Type: Freeware Cost: $0.00 US Size: 608 K Released: May 23, 2008
Download: http://www.aspportal.net/downloads/aspportal.zip
Keywords: ASPPortal, ASP Portal, Free Portal, Free ASP Portal, Open Source ASP Portal
ATAF-Support 1.5 Christian C. Rasmussen
The ATAF-Support program is a FREE online web database application that can handle online support request. ATAF-support run on IIS 4.0/5.0 server or a Linux server with Chilli ASP installed The ATAF-Support has 4 forms * A support form where the user can raise a support request * A reply form where the help desk can answer support questions * A view form where the users can read the answer * A Knowledgebase search form ATAF-Support
Platform: Windows, Linux Business
Type: Freeware Cost: $0.00 US Size: 49 K Released: Dec 01, 2002
Download: http://www.ataf.biz/design/download/atafsupport.zip
Keywords: IIS, IIS40, IIS50, Chilli, ATAF
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