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Defect Tracker 4
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Pragmatic Software Co., Inc. |
| Deliver software solutions to specification, on time and on budget with this powerful change management / configuration management / help desk solution. Tracks functional specifications / test cases / bugs and issues via the web. |
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Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC, OpenVMS |
Developer Tools
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Type: Commercial |
Cost: $20.00 US
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Size: 455 K
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Released: May 08, 2003 |
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Download:
ftp://ftp.pragmaticsw.com/downloads/dtrack.exe
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Keywords: Software development tools, configuration management, configuration management software, configuration management tools, project planning |
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Omnistar Help Desk Software Solution 8.1
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Omnistar Interactive |
| Omnistar Help Desk Software is a customer support software solution that allows you to log issues in a web based ticket system, chat with your site?s visitors and create a comprehensive web based knowledgebase. |
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Platform: Windows |
Web Developer Tools
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Type: Commercial |
Cost: $147.00 US
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Size: 4 K
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Released: Jul 09, 2009 |
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Download:
https://www.osisecureweb.com/omnistl/orderform.php
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Keywords: Help Desk Software, Live Chat Software, Customer Service Software |
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LBE Free Helpdesk 2.5
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Leigh Business Enterprises Ltd. |
| Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators. |
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Platform: Windows |
Developer Tools
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Type: Freeware |
Cost: $0.00 US
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Size: 2331 K
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Released: Jan 01, 1999 |
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Download:
http://www.lbehelpdesk.com/upgrade/lbehdw3.zip
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Keywords: Helpdesk system, customer support, problem resolution, free help desk, free helpdesk |
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AccessAble Help Desk Pro Edition 2.55
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Dennis Baggott and Sons |
| An affordable, network ready, browser enabled help desk program that let's you quickly record and update support requests as well as computer, software and peripheral inventory information via Windows/Web or both. This version includes many changes. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $499.00 US
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Size: 26935 K
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Released: Dec 31, 2004 |
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Download:
http://www.lnsoftware.com/setup255.zip
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Keywords: Help desk, computer inventory, web enabled help desk, support requests |
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Help Desk for IIS 2.0
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MIS Utilities |
| Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $199.00 US
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Size: 4208 K
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Released: Aug 02, 2006 |
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Download:
http://www.misutilities.com/helpdesk.exe
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Keywords: Help desk, helpdesk, web-based, web based, web-based help desk |
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Been There Done That 8.2
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Dennis Baggott and Sons |
| Been There, Done That! is an affordable IT help desk program. Quickly and easily record, update, search and report on users, their computers, software, peripherals and their problems. This latest version adds PDF output of reports and redesigned GUI |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $129.00 US
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Size: 5791 K
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Released: Dec 29, 2004 |
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Download:
http://www.lnsoftware.com/setup82.zip
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Keywords: IT help desk |
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Help Desk Software - Service Log for Access 3.1
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Merging Technologies |
| Service Log is a multi-user workshop help desk application, that is affordable, simple to install, and easy to use.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $199.00 US
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Size: 10107 K
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Released: Jan 01, 2005 |
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Download:
http://www.icon.co.za/~accesshome/servicelog.zip
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Keywords: Service log, servicelog, help desk software, helpdesk software, help |
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Help Desk-99 4.0.162
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Leigh Business Enterprises Ltd. |
| Easy to use helpdesk software - sensibly priced. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $180.00 US
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Size: 5089 K
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Released: Sep 27, 2006 |
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Download:
http://www.helpdesk99.com/download/helpdesk99.zip
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Keywords: Issue tracking, call tracking, help desk system |
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Problem Solved 4.6
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Dennis Baggott and Sons |
| Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Multi user ready no extra cost. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $199.00 US
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Size: 6152 K
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Released: Dec 28, 2004 |
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Download:
http://www.lnsoftware.com/setup46.zip
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Keywords: Help Desk, Web enabled help desk, inventory |
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ManageEngine ServiceDesk Plus 7.5
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AdventNet Inc |
| ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software whose features include software license tracking, contract mgmt, purchase mgmt & knowledge mgmt functionalities. ITIL ready version is also available |
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Platform: Windows, Linux |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 44032 K
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Released: Nov 12, 2008 |
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Download:
http://www.manageengine.com/products/service-desk/91677414/ManageEngin
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Keywords: ITIL, Service Desk, Asset Management, Trouble Ticketing, SLA Management |
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Adventnet ManageEngine ServiceDesk Plus 7.5
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AdventNet Inc |
| ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy. |
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Platform: Windows, Linux |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 37002 K
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Released: Nov 28, 2008 |
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Download:
http://download.adventnet.com/products/service-desk/91677414/ManageEng
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Keywords: Knowledge Base, Inventory Management, ITIL help desk |
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BridgeTrak Help Desk Software 7.0 Build
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Kemma Software |
| Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom and required user fields, knowledgebase, scrolling message bar, query, reports, product/contract tracking, etc |
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Platform: Windows |
Business
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Type: Demo |
Cost: $995.00 US
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Size: 46207 K
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Released: Sep 12, 2007 |
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Download:
http://www.helpdesksoftware.com/BRIDGE.EXE
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Keywords: Software, bug, tracking, desk, trouble |
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SupportPortal 3.0
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Escon Information Consulting |
| Online help desk software that allows any business or work group assigns ticket and issues, manage incoming and outgoing e-mails, streamline workflow, provide live chat and site m,build knowledge base, manage access to shared binaries, and deliver newsletters through the single point of access. SupportPortal is support solution which is best suitable for use in internal and external Help Desks, Call Centers, Contact Centers, and Web Portals. |
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Platform: Windows, Unix, Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source, OpenVMS |
Business
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Type: Demo |
Cost: $275.00 US
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Size: 2832 K
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Released: Jan 20, 2009 |
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Download:
http://www.e-supportportal.com/trial/SupportPortal.zip
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Keywords: Online, sla |
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Help Desk Authority (formerly BridgeTrak) 8.1 Build
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ScriptLogic Corporation |
| Comprehensive trouble ticket tracking software for IT and/or customer support desks. User friendly interface,customizable screens and fields, knowledgebase, reporting, robust query, and modules for Asset Management, issue escalation,web self service |
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Platform: Windows |
Business
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Type: Demo |
Cost: $995.00 US
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Size: 56832 K
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Released: May 28, 2009 |
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Download:
http://www.scriptlogic.com/link/pl/hda/052909
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Trouble Ticket Tracker 2.0
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TLI Software |
| Trouble Ticket Tracker is an enterprise software system that tracks and manages support issues. A Web-based help desk solution for e-business support management |
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Platform: Windows, Linux |
Business
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Type: Commercial |
Cost: $750.00 US
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Size: 195 K
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Released: Mar 24, 2009 |
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Download:
http://www.tlisoftware.com/Trouble-Ticket-Tracker.php
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Keywords: Web based help desk, trouble ticket tracker, issue ticket tracker, trouble ticket sofware |
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Freeware HelpDesk CentreDesk Group 3.2.2
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Merging Technologies |
| CentreDesk is a freeware multi-user helpdesk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken. |
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Platform: Windows |
Business
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Type: Freeware |
Cost: $99.00 US
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Size: 22079 K
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Released: Jun 01, 2006 |
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Download:
http://www.tucows.com/get/345110_133012
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Keywords: Freeware, call center, call centre, workshop, centerdesk |
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Account Reset Console 2.50.05040
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Lieberman Software Corporation |
| The Account Reset Console provides your Help Desk with a fully audited and delegated way to reset your domain account passwords/account flags via any web browser.
One of the most common requests to your help desk is from users that have forgotten their passwords and need them reset. Organizations need a simple, yet secure way to perform this common activity while complying with the control and auditing requirements of Sarbanes-Oxley, SEC... |
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Platform: Windows |
Security & Privacy
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Type: Commercial |
Cost: $2499.00 US
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Size: 5536 K
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Released: Apr 03, 2005 |
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Download:
http://www.liebsoft.com/products/arcsetup.exe
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Keywords: Pwdump, Management, Security, SOX, HIPAA |
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SupportWizard 6
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SupportWizard |
| FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, SupportWizard raises customer satisfaction and improves retention |
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Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC |
Business
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Type: Shareware |
Cost: $0.00 US
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Size: 36000 K
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Released: May 05, 2004 |
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Download:
http://www.supportwizard.com/temp1234.htm
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Keywords: Best, Expert Systems, FAQ, FAQs, Help Desk Tools |
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Software Planner 4
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Pragmatic Software Co., Inc. |
| Software Planner helps you to improve the quality of your software releases and decrease software maintenance costs by providing you with tools for managing all phases of the software lifecycle. It includes the ability to track functional specifications, project deliverables, appointments, to do lists, test cases, and software defects. Also allows your team to collaborate by sharing documents and participating in discussion forums. Web-based. |
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Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC, OpenVMS |
Developer Tools
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Type: Commercial |
Cost: $20.00 US
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Size: 475 K
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Released: May 08, 2003 |
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Download:
ftp://ftp.pragmaticsw.com/downloads/splanner.exe
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Keywords: Change management, web help desk software, software testing, quality management, software development |
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LBE Web Helpdesk 4.0.118
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Leigh Business Enterprises Ltd. |
| Help Desk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $950.00 US
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Size: 2304 K
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Released: May 17, 2007 |
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Download:
http://www.lbehelpdesk.com/upgrade/lbeweb.zip
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Keywords: Web helpdesk software, support, customer service, customer relations management, web helpdesk |
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VersaSRS HelpDesk 3.2.3
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VersaDev |
| versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style 'look and feel'. |
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Platform: Windows |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 7483 K
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Released: Jul 26, 2006 |
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Download:
http://www.versadev.com/downloads/versasrs/versasrs_v3_2_3.zip
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Keywords: Thin client, browser based, Contact Centre, Self Help, Case Management |
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Super Suite 3.0.11.5
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Microforge.net Limited |
| Super Suite is the comprehensive systems management solution for IT professionals. Super Suite allows you to automarically detect the hardware and software, manage your time and servicing and build custom reports for your network. |
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Platform: Windows |
Internet
|
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Type: Shareware |
Cost: $1245.00 US
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Size: 151 K
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Released: Mar 15, 2003 |
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Download:
http://www.microforge.net/Download/ss30.exe
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Keywords: PIM, Manage, monitor, audit, network |
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LBE Desktop Helpdesk 4.0.171
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Leigh Business Enterprises Ltd. |
| Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping. |
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Platform: Windows |
Business
|
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Type: Shareware |
Cost: $950.00 US
|
Size: 5183 K
|
Released: May 16, 2007 |
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Download:
http://www.LbeHelpdesk.com/upgrade/lbehdesk.zip
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